Prices displayed on our website are correct to the best of our knowledge and maintained regularly. In the event of an order being placed against an accidental incorrect price, we will endeavor to inform the purchaser of the error within seven days of the purchase being made, we will allow the purchaser to either cancel the booking or choose to pay the additional difference in price. All prices shown on our website include VAT at the prevailing rate.
Full price gift vouchers are valid for 9 months. You will find the expiry date printed on the voucher. Occasionally we have special offers and the validity of vouchers for these offers will be indicated at the time of sale. Simulator sessions must be booked and completed prior to the expiry date printed on the voucher – beyond this date the voucher will cease to be valid. If you are unable to redeem your voucher within the validity period, the voucher can be extended for a maximum period of three months. Vouchers must be extended prior to their expiry date. A fee is payable if you choose to extend your validity. If our brochure or website price has increased, you will also be required to pay the difference.
You have the right to return any gift voucher within 14 days of purchase and a refund will be paid. All refunds will incur a £20 inc VAT or 10% (whichever is greater) administration charge. All refunds will be made to the person who purchased the voucher and any monies will be refunded in the same manner the payment was first made. To request a refund your gift voucher must be returned via recorded delivery to Real Simulation Ltd along with a covering letter detailing your reasons for requesting a refund.
All gift vouchers purchased are dispatched by First Class Royal Mail (you may request Special Delivery for an additional charge), we cannot be held liable for any loss suffered as a result of mail being delayed.
We often have late availability for simulator sessions at special prices, and bookings for these can generally be made right up until the day before the session date. For these bookings, we will provide details only via our website and by telephone. Simulator sessions bought under these conditions cannot be refunded or exchanged. Late Offers are only valid for the date and time specified at the time of purchase. Gift vouchers are not normally issued for late offer sessions. If you are unable to take the session purchased we reserve the right to re-charge the discounted portion before offering a new date.
We welcome the participation of disabled people in our simulators, though we recognise that certain disabilties may present difficulties. We are committed to ensuring that disabled customers are given every opportunity to participate, so we ask that you tell us about any relevant disability at the time of ordering. This enables us to do our best to meet the participant’s particular needs. We will be happy to provide information about our disabled facilities on request.
Once a booking has been confirmed, changes can be made free of charge by giving a minimum of 7 days notice prior to the session date. Cancellations and changes within 7 days will incur a charge of £35.25 inc VAT. In the unlikely event that we need to cancel your session after you have booked a date, we will contact you. In the event of cancellation Real Simulation Ltd will not be held liable for the cost of lost insurance premiums, travel expenses, pre-booked accommodation costs or any other costs incurred. Failure to attend a pre-booked session without any notification may result in forfeit of the voucher validity.
By purchasing or redeeming a Real Simulation gift voucher, you acknowledge that the simulator session is dependent on certain factors beyond the control of Real Simulation Ltd and agree that neither Real Simulation Ltd shall be liable for the cancellation, postponement or alteration of any simulator session for reasons beyond our reasonable control including for weather-related reasons, mechanical failure, location changes or otherwise. If it occurs that mechanical machinery breaks down we will attempt to offer a reasonable substitution or change of date. The total liability of Real Simulation Ltd for any claim whatsoever in connection with the simulator session shall be limited to the price paid for the gift voucher.
We welcome your feedback. If you have a problem or complaint during your visit, please bring it to our attention on the day as soon as possible, so that we have a chance to put matters right. If your problem is not resolved on the day, please contact our Customer Service department, including your voucher reference, participant and session details, and we will be happy to take the matter further. In general, we consider it unreasonable if you take no action on the day, but then make a complaint at a later date.
All the above terms and conditions apply as a condition of using any voucher, whether or not the voucher holder is the original purchaser. Real Simulation Ltd reserves the right to change these terms from time to time without reference to customers. These terms and conditions do not affect your statutory rights as a consumer, and are governed by and in accordance with English law. The purchaser and Real Simulation Ltd agree that any problems fall under the jurisdiction of the English courts.