[/spoiler] [spoiler title="What facilities are there when waiting for my partner to take thier session? "]We have a comfortable lounge with a wide selection of current magazines and complimentary fresh tea and coffee.[/spoiler] [spoiler title="If I purchase a Duo session do I recieve two gift vouchers?"] Yes – Each participant will have a gift voucher in their own name.
[/spoiler] [spoiler title="Can you recommend local hotels as we wish to stay overnight? "] We would be happy to recommend many local B&B’s and hotels – please ask at time of booking.
[/spoiler] [spoiler title="Can my partner select to fly either simulator? "] You are welcome to choose your type of simulator at the time of booking. Gift vouchers are valid for either simulator.
[/spoiler] [spoiler title="Are there any medical conditions that I should inform you about? "] We will accept any medical condition if declared at the time of purchase. Expectant mothers are advised not to fly in the simulators.
[/spoiler] [spoiler title="My partner wishes to upgrade to a longer session - Is that possible? "] Yes, we charge for the difference between the session purchased and that required.[/spoiler] [spoiler title="Do I have to book online? "] You are welcome to make a booking online, by telephone, email or post. We accept all major credit and debit cards as well as cheques, postal orders or bankers draft. We do not charge extra for credit or debit card transactions.
[/spoiler] [spoiler title="How long are gift vouchers valid for? "] Gift vouchers are valid for 9 months from the date of purchase.
[/spoiler] [spoiler title="Can I purchase your gift vouchers from another website? "] Real Simulation own and operate flight simulators. Our flight simulator sessions & experience gift vouchers are available through selected third party websites or resellers.[/spoiler] [spoiler title="How long do gift vouchers take to arrive? "] All orders are despatched by Royal Mail First Class post. Orders placed before 4.30pm are posted out the same day, after this time your voucher will be posted the next working day.
[/spoiler] [spoiler title="Something just happened - can I cancel my booking? "] Yes, but please give at least 7 days notice. Cancellations within 7 days will incur a charge of £34.50 inc VAT.
[/spoiler] [spoiler title="Does the Gift Voucher have any indication of value on it? "] No – The voucher does not have any value printed – just details of the session purchased.
[/spoiler] [spoiler title="How long have you been conducting public flight simulator sessions? "] 17 Years
[/spoiler] [spoiler title="What insurance cover do you provide?"] We are insured through AXA for £5,000,000 public liability insurance.